NHTSA Complaint #11271201 — 2017 TESLA MODEL X

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11271201
Vehicle	2017 TESLA MODEL X
Component	FUEL/PROPULSION SYSTEM
Date of Incident	August 28, 2019
Date Filed	October 26, 2019
Mileage	37,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

BATTERY RANGE HAS SIGNIFICANTLY AND SUDDENLY DROPPED. WHILE TESLA HAS STATED THIS IS 'NORMAL BATTERY DEGRADATION,' IT APPEARS THROUGH RESEARCH THIS MAY BE SOFTWARE LIMITED, DUE TO RECENT BATTERY FIRES WHICH ARE LIFE THREATENING. INSTEAD OF ADMITTING THE SAFETY ISSUE, RECALLING THE BATTERY, AND ENSURING A SAFER BATTERY IS INSTALLED, TESLA IS UPDATING SOFTWARE OPAQUELY. THIS IS FOR A MODEL X 75D WITH A 75 KWH BATTERY, AND SEEMS TO HAVE BEGUN WITH FIRMWARE 2019.32 ONWARD.

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