NHTSA Complaint #11277576 — 2010 HONDA ACCORD

ON A ROAD TRIP TO MASS, CHECK ENGINE LIGHT BLINKS AND CAR RUNS POORLY. STOP AT THE NEAREST HONDA, GARBER HONDA IN ROCHESTER, NY. FIRST MADE AWARE OF RECALL. GARBER SAYS REPAIR IS MADE AND IS COVERED UNDER RECALL PROGRAM. I WAS ADVISED TO RETURN IF PROBLEM COMES BACK AND TOLD I HAD UNLIMITED MILES TO DO SO. CAR CONTINUES TO CONSUME OIL. I WAS UNAWARE THAT THE CONSUMPTION WAS PART OF THE EXTENDED WARRANTY CAMPAIGN REGARDING THE NUMBER 2 CYLINDER. 26 OCTOBER - 9 NOVEMBER 2018 CHECK ENGINE LIGHT STARTS TO BLINK AND CAR RUNS POORLY. ON THE ROAD I TAKE IT TO THE NEAREST HONDA, LIA HONDA OF WILLIAMSVILLE, NY. NUMBER 2 PLUG FOULED AGAIN. I WAS TOLD THE WARRANTY CAMPAIGN HAD ENDED AND I HAD TO BRING IN ALL THE MAINTENANCE RECORDS TO QUALIFY FOR A 'GOOD WILL' REPAIR. I FAX AND CALLED NORTHTOWN BUT RECORDS FROM PREVIOUS YEARS NOT AVAILABLE DUE TO DEALERSHIP BUYOUT. I PAID TO HAVE SPARK PLUG REPLACED. I SPENT 3 WEEKS EXCHANGING EMAILS WITH ADRIAN BONSEY AT LIA TO RESOLVE THE ISSUE. IN MY FINAL FOLLOW UP HE MENTIONS HE HAD CLEARED THE EXCHANGE OF EMAILS FROM HIS SYSTEM. I GO ONLINE AND RESEARCH THE ISSUE DISCOVERING THE WARRANTY CAMPAIGN LETTER, A LETTER I HAD NEVER BEEN GIVEN BEFORE.I AM UNABLE TO GET MY EMISSIONS DONE FOR THE STATE OF NY DUE TO A NEARLY ALWAYS ON CHECK ENGINE LIGHT. I CONSUME 2 - 3 QUARTS OF OIL BETWEEN OIL CHANGES AND FOUL OUT A PLUG EVERY FEW MONTHS. I THINK HONDA OWES ME A REPAIR SINCE THE PREVIOUS REPAIR DID NOT RESOLVE THE KNOWN ISSUE.