NHTSA Complaint #11277539 — 2014 FORD FUSION

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SUDDENLY JERKED TWICE AND THE POWER STEERING FAILED. THE STEERING ASSIST FAULT AND ANOTHER UNKNOWN WARNING INDICATOR ILLUMINATED IMMEDIATELY AFTERWARDS. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE. THE CONTACT'S HUSBAND GOT IN THE DRIVER'S SEAT AND RESTARTED THE VEHICLE; HOWEVER, THE FAILURE CONTINUED. THE CONTACT'S HUSBAND PROCEEDED TO DRIVE HOME. THE CONTACT HAD NOT CONTACTED THE DEALERSHIP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING). THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.