NHTSA Complaint #11277275 — 2010 TOYOTA SIENNA

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11277275
Vehicle	2010 TOYOTA SIENNA
Component	AIR BAGS
Date of Incident	March 1, 2019
Date Filed	October 31, 2019
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TL* THE CONTACT OWNS A 2010 TOYOTA SIENNA. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT THE HORN AND AIR BAG, ALONG WITH OTHER STEERING WHEEL FUNCTIONS, WERE INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED; HOWEVER, THE CONTACT STATED THAT THE SPIRAL CABLE ASSEMBLY IN THE STEERING WHEEL WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THERE WERE NO RECALLS PERTAINING TO THE FAILURE; THEREFORE, THEY WOULD NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT AVAILABLE.

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