NHTSA Complaint #11277175 — 2019 TOYOTA TACOMA

ENTUNE RADIO/HEADUNIT (HU) REBOOT ITSELF WHILE IN A CALL. REBOOT OCCURS WHILE VEHICLE IS IN MOTION AT ANY SPEED, DURING ANY DRIVING CONDITION. AS THE HU REBOOTS, DRIVER IS UNABLE TO USE REAR-VIEW CAMERA AND ANY OTHER FEATURE DISPLAYED IN HU. ROAD ATTENTION IS AFFECTED SINCE DRIVER IS DISTRACTED BY THE SCREEN GOING BLACK AND ON AGAIN. ALSO IF DRIVER IS IN A CALL HAS TO END CALL FROM THE PHONE AND CALL AGAIN USING THE PHONE. NO MESSAGE OR ERROR CODE WAS DISPLAYED ON HU. DEALER ASKED TO FILM THE ISSUE WITH THE CELLPHONE IN ORDER TO SERVICE THE HU. DEALER IS ENCOURAGING THE USE OF PHONE WHILE DRIVING TO FILM AN ISSUE THAT THEY SHOULD CHECK BY LOOKING FOR THE HU ERROR LOG. MOREOVER, I FOUND IN FORUMS AND YOUTUBE PEOPLE REPORTING THIS REBOOTING ISSUE IN ENTUNE HU SINCE 2016. THE VEHICLE ONLY HAVE 2K MILES AND 3 MONTH FROM BOUGHT AND HU HAVE SHOWN REBOOT ISSUE AT LEAST 20 TIMES WHILE CONNECTED TO CELLPHONE VIA BLUETHOOTH.