NHTSA Complaint #11271335 — 2016 JEEP COMPASS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11271335
Vehicle	2016 JEEP COMPASS
Component	ENGINE
Date of Incident	October 26, 2019
Date Filed	October 27, 2019
Mileage	72,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I BOUGHT A 2016 JEEP COMPASS BRAND NEW FROM THE DEALERSHIP. AFTER ONLY THREE YEARS (72,500 MILES), THE TRANSMISSION COMPLETELY FAILED WHILE I WAS DRIVING ON A MAJOR HIGHWAY. THE JEEP, WHICH IS A MANUAL 5 SPEED TRANSMISSION, WOULD NOT SHIFT INTO ANY GEARS. IT MADE HORRENDOUS GRINDING NOISES AS THE VEHICLE FAILED AND FAILED TO SHIFT INTO GEAR. PRIOR TO IT COMPLETELY DYING, IT WAS STALLING OUT ON ME AND SLIPPING OUT OF SECOND GEAR WHILE DRIVING IT. THIS IS A SAFETY CONCERN, NOT TO MENTION HOW DISAPPOINTING THAT A CAR WHICH IS ONLY THREE YEARS OLD WOULD HAVE A TRANSMISSION THAT COMPLETELY FAILED ON IT. THE JEEP WAS WELL-MAINTAINED AND GARAGE KEPT. IT WAS NEVER DRIVEN ANYWHERE EXCEPT MAIN ROADS AND HIGHWAYS.

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