NHTSA Complaint #11695835 — 2016 JEEP COMPASS

Head rest on passenger side popped out while driving and hit me, the passenger, in the head. I found that this particular model did have a recall a few years back as said below, however, our car was not recalled, why not? We went to the dealership to get this repaired and was told there was a warranty but because this head seat was no longer made they couldn't replace it. What can we do to get this repaired, shouldn't Jeep be responsible and should have notified us of a recall? The Jeep Compass front passenger headrest recall involves issues with the active head restraint (AHR) that may deploy unexpectedly, posing a safety risk. The National Highway Traffic Safety Administration (NHTSA) has received nearly 500 complaints regarding headrest failures, with at least 71 involving injury. 1 The recall affects certain 2022 Jeep Compass vehicles due to improper welding of the head restraints, which violates safety standards. 1 Owners may contact FCA US LLC customer service for more information and to check if their vehicle is affected. 1 If your vehicle is affected, dealers will replace the front seat head restraints free of charge. 1 For further details, you can refer to the official recall notice or contact your local Jeep dealership.