NHTSA Complaint #11271248 — 2017 CHRYSLER PACIFICA STEERING

Complaint Details

ODI Number	11271248
Vehicle	2017 CHRYSLER PACIFICA
Component	STEERING
Date of Incident	July 8, 2019
Date Filed	October 26, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

THE STEERING IS LOOSE. WHILE TURNING THERE IS A KNOCK, TURNING INTO A PARKING SPACE OR BACKING OUT OF A DRIVE WAY, WHILE IN PARK AND TURNING THE STEERING WHEEL. I TOOK MY VAN IN 1 AND A HALF WEEKS AFTER MY WARRANTY EXPIRED AND THEY SAID I NEEDED A NEW RACK AND PINION WHICH WAS GOING TO BE OVER $4000,00! THE DEALERSHIP ADVISED ME TO CALL CHRYSLER TO SEE IF THEY WOULD COVER IT, THEY DID NOT. AFTER FURTHER RESEARCH, IT IS SHOWN THAT IF A RACK AND PINION IS BAD, THE FRONT END COULD FALL APART AT ANY TIME. I ONLY HAVE 36K MILES ON MY VAN THAT IS 2 YEARS OLD. THAT IS RIDICULOUS TO ME, AND THIS IS A SAFETY CONCERN. ESPECIALLY IN A FAMILY VEHICLE SUCH AS A VAN.

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