NHTSA Complaint #11270981 — 2007 INFINITI G35

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11270981
Vehicle	2007 INFINITI G35
Component	SERVICE BRAKES
Date of Incident	September 19, 2019
Date Filed	October 25, 2019
Mileage	150,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

WHEN I PRESS BRAKE PEDAL DOWN THE BRAKE STARTS TO SLOW THE CAR, BUT ALL OF THE SUDDEN THE BRAKE IS COMPLETELY TO THE FLOOR. THE CAR JUST KEEPS GOING. BRAKES COMPLETELY GONE. I HAD TO USE THE E BRAKE TO STOP THE CAR FROM SLAMMING INTO ANOTHER CAR IN AN INTERSECTION. I WAS ABLE TO PULL THE CAR OFF AND ON TO A SIDE ROAD WHERE I CALLED AAA FOR A TOW. THAT UNFORTUNATELY WAS NOT THE FIRST TIME THIS HAS HAPPENED. THE FIRST WAS IN A DRIVE THRU. I WENT TO STOP AT THE WINDOW AND LITERALLY JUST KEPT ROLLING LIKE I WAS NOT EVEN PRESSING THE BRAKE. I STARTED TO PANIC AND FRANTICALLY PUMPING BRAKE WHEN FINALLY I SOMEHOW HAD BRAKES AGAIN AND THE CAR CAME TO A SUDDEN STOP. VERY SCARY. I REPORTED THIS ISSUE TO INFINITI AND THE LADY ON THE CHAT LIVE SAID SORRY THERE'S NOTHING WE CAN DO FOR YOU. I HAVE READ BLOGS AND BLOGS OF PEOPLE HAVING THE SAME ISSUE I DON'T GET HOW THIS IS LEGAL AND NOT RECALLED. I HAD MY CHILD WITH ME THE DAY I USED THE E BRAKE HE WAS SO SCARED HE DIDN'T WANT TO RIDE IN THE CAR AGAIN.

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