NHTSA Complaint #11270439 — 2012 HONDA CR-V

2012 HONDA CR-V. WHEN THE VEHICLE IS STARTED, AN ABNORMAL LOUD RATTLING NOISE IS HEARD COMING FROM THE ENGINE. THERE ARE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HONDA CITY DEALER LOCATED IN LEVITOWN NY WHERE IT WAS DIAGNOSED THAT THE VTC ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT A COST OF $750 TO THE OWNER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED TO REPAIR THE DEFECTIVE PART. THE NOISE APPEARED WHEN THE CAR WAS ONLY 3 YEARS OLD AND THE DEALER WAS CONTACTED BY PHONE BUT SAID THERE WAS NO PERMANENT FIX YET AND TO CALL BACK WHEN THE NOISE GOT LOUDER. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000 WHICH WAS LESS THAN THE WARRANTY MILAGE OF 60,000. HONDA IS AWARE OF THIS DEFECTIVE PART THAT CAN CAUSE FURTHER ENGINE DAMAGE OR FAILURE BUT NO RECALL HAS BEEN ISSUED. POOR RESPONSE BY HONDA.