NHTSA Complaint #11270271 — 2011 TOYOTA TUNDRA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11270271
Vehicle	2011 TOYOTA TUNDRA
Component	STEERING
Date of Incident	October 16, 2019
Date Filed	October 22, 2019
Mileage	83,694 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2011 TOYOTA TUNDRA. WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL WHINING NOISE COMING FROM THE STEERING WHEEL. AFTER A FEW MOMENTS, THE STEERING SEIZED WITHOUT WARNING. THE CONTACT MANAGED TO DRIVE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING PUMP AND BELT FAILED AND NEEDED TO BE REPLACED. THE PUMP AND BELT WERE REPLACED; HOWEVER, THE RACK AND PINION NEEDED TO BE REPAIRED BY A DEALER. THE VEHICLE WAS TOWED TO PEORIA TOYOTA (7401 N ALLEN RD, PEORIA, IL 61614, (309)-354-3894) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED BY THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT NO WARRANTIES WERE AVAILABLE AND THE TSB HAD EXPIRED. THE MANUFACTURER PROVIDED CASE NUMBER: 1910213072. THE CONTACT REFERENCED TSB NHTSA ID NUMBER: 10134363. THE FAILURE MILEAGE WAS APPROXIMATELY 83,694.

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