NHTSA Complaint #11270061 — 2006 CHRYSLER PACIFICA

MECHANIC NOTED SEVERE ENGINE CRADLE/SUBFRAME ROT AT TIME OF OIL CHANGE IN OCT. 2019, PHOTO TAKEN AND ADVISED NOT TO DRIVE. IMMEDIATELY CONTACTED MANUFACTURER TO REPORT (CASE # 64707500) ADVISED NO CURRENT RECALL AND BEYOND WARRANTY PERIOD. FCA ADVISED IT REQUIRES DEALER DIAGNOSIS FOR ANY ISSUE/RESOLUTION. CAR INSPECTED BY DEALER (TURNERSVILLE CHRYSLER, 3100 BLACK HORSE PIKE, TURNERSVILLE, NJ) ON 10/15/19. NUMEROUS PHOTOS TAKEN, (STATED KNOWN PROBLEM VIA PRIOR TSBS + DIAGNOSES OF OTHER PACIFICAS) CONFIRMED MASSIVE RUST/ROTTED OUT SUBFRAME AND SWAY BARS, ALL WHICH NEED TO BE REPLACED. (CAN FIT ENTIRE FOREARM THRU RIGHT SIDE ROT, LEFT SIDE LESSER ROT) ADVISED DO NOT DRIVE - SAFETY RISK. VEHICLE CURRENTLY HAS 126,000 MILES AND WAS WELL MAINTAINED. REPORTED UPDATES TO FCA UNDER CASE # WHO REFUSED TO PAY/REPAIR. DEALER UPLOADED PHOTOS TO FCA WARRANTY DEPT. FOR FURTHER REVIEW, BUT UNSURE IF ANY ASSIST/RESPONSE FROM FCA IS FORTHCOMING. VEHICLE WAS PURCHASED NEW FROM DEALER IN NOV. 2006, WAS MANUFACTURED AUG. 2005 IN WINDSOR, ONTARIO & SOLD IN 'SALT BELT' STATE, SIMILAR TO 2004/2005 MODELS WITH SAME ISSUE & FOR WHICH FCA PROVIDED ONLY SOME EXTENDED WARRANTY FOR REPAIR, EVEN WHILE ACKNOWLEDGING IT DID NOT PROPERLY COAT SUBFRAMES DURING 5 MODEL YEARS. REPLACEMENT COST OF EST. $3000+ IS PROHIBITIVE ESPECIALLY WHILE VEHICLE REMAINS PARKED, & WITHOUT ALTERNATIVE TRANSPORTATION FOR EMPLOYMENT.