NHTSA Complaint #11269818 — 2015 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11269818
Vehicle	2015 KIA SOUL
Component	ENGINE
Date of Incident	September 2, 2019
Date Filed	October 20, 2019
Mileage	114,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

WITHOUT ANY WARNING, NO WARNING LIGHTS ETC. OUR 2015 KIA SOUL ENGINE STARTED SHAKING VIOLENTLY WHILE WE WERE DRIVING. WE ACCELERATED UP A HILL AND IT JUST STARTED SHAKING LOUDLY. WE TOWED IT TO THE DEALERSHIP OVER A MONTH AGO. THEY SAID IT LOOKED LIKE IT RAN OUT OF OIL AND THAT WE NEEDED A NEW ENGINE. THIS MAKES NO SENSE TO US BECAUSE WE LOVE THAT CAR, IT IS OUR ONLY MODE OF TRANSPORTATION AND WE TAKE VERY GOOD CARE OF IT AND KEEP UP WITH MAINTENANCE. IT HAS 114,000 MILES ON IT AND WE HAVE NEVER HAD A PROBLEM. THE DEALERSHIP STILL HAS OUR CAR FOR OVER A MONTH SAYING THEY ARE WAITING ON A BACK ORDERED GASKET. I JUST FIND IT ODD THAT A WELL MAINTAINED VEHICLE JUST SUDDENLY LOSES OIL AND THE ENGINE BREAKS. THE INCIDENT HAPPENED ON A PAVED COUNTY ROAD WITHIN CITY LIMITS, SPEED WAS 45 MPH

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