NHTSA Complaint #11269763 — 2020 JEEP GLADIATOR

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11269763
Vehicle	2020 JEEP GLADIATOR
Component	STEERING
Date of Incident	August 30, 2019
Date Filed	October 20, 2019
Mileage	50 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

2020 GLADIATOR PURCHASED AUGUST 30. HAVE BEEN TO THE DEALER EVERY WEEK SINCE TO DISCUSS STEERING FREE PLAY AND WANDERING ON THE ROAD. I WAS TOLD IT WAS MANUALLY ADJUSTED AND ALIGNED AND THAT IS ALL THEY CAN DO. THEN TOLD, WHEN I ASKED FOR DOCUMENTATION/SERVICE RECORDS (WHICH TOOK 7 WEEKS TO GET) THEY SAID NOTHING WAS DONE BECAUSE FCA HAS NOT GIVEN THEM ANY INFORMATION. TRIED ANOTHER DEALER. THEY AGREE, STEERING IS LOOSE, BUT HAVE NO TSB FROM FCA SO THERE IS NOTHING THEY CAN DO. THIS WILL BE VERY TRICKY TO DRIVE ON SLIPPERY MICHIGAN ROADS. THIS IS UNACCEPTABLE IN A NEW JEEP OR ANY NEW PRODUCT.

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