NHTSA Complaint #11269455 — 2013 LEXUS CT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11269455
Vehicle 2013 LEXUS CT
Component ENGINE
Date of Incident
Date Filed
Mileage 120,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

THE ENGINE CONSTANTLY RATTLED/SHUDDERS VIOLENTLY UPON INITIAL START AND RANDOMLY SHAKES VIOLENTLY ON THE ROAD WHILE DRIVING CAUSING ME TO HAVE TO VEER OFF THE ROAD EVERY TIME IT VIOLENTLY SHAKES, CHECK ENGINE LIGHT IS ON. LEXUS DEALERSHIP REPORTED RANDOM ENGINE CYLINDER MISFIRES; AND A THREE-DAY PHYSICAL OBSERVATION AFTER THE INTAKE MANIFOLD REMOVAL SHOWS: UNEXPLAINED INTERNAL COOLANT LEAK. COLLANT LEAKING INTO CYLINDER 4. CYLINDER 1 ALSO WET AND MUDDY LOOKING. AND DUE TO THE HIGH COST OF FORECASTED REPAIRS AND PARTS REPLACEMENT WHICH COULD EITHER BE THE CYLINDER $4K OR AN ENTIRELY NEW ENGINE 17K IF THE CYLINDER REPLACEMENT FAILS TO REMEDY THE ISSUE. NO LEXUS ENGINE SHOULD FAIL LIKE THIS, IT'S A HYBRID WITH HYBRID TECHNOLOGY, IT RELIES ON BATTERY HALF THE TIME. AN ENGINE FROM LUXURY BRANK LIKE LEXUS SHOULD LAST LONGER THAN 125K MILES. THIS CAR IS A LEMON. NUMEROUS PRIUS AND LEXUS OWNERS HAVING THIS SAME ISSUE. I HAVE BEEN A LOYAL LEXUS CONSUMER FOR 15 YEARS. APPARENTLY LEXUS RECEIVED J.D. POWER AND ASSOCIATE'S MOST DEPENDABLE VEHICLE AWARD FOR THE 7TH YEAR IN A ROW FOR 2019 AND RANKED HIGHEST OVERALL AMONG ALL OTHER LUXURY CAR BRANDS' NOT WITH MY LEXUS, IT'S JUNK AND UNSAFE! EXTREMELY DISAPPOINTED, LEXUS!

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