NHTSA Complaint #11703287 — 2013 LEXUS CT

I am submitting a formal complaint regarding Lexus’ refusal to correct a known safety-related defect under Customer Support Program (CSP) 21LE01. My vehicle meets all criteria outlined in the program, yet Lexus denied coverage. Details: 1.Program Coverage: CSP 21LE01 covers Brake Booster and Brake Booster Pump assemblies for internal malfunctions verified by Diagnostic Trouble Codes C1391, C1252, C1256, or C1253. Coverage extends 10 years or 150,000 miles, whichever comes first. 2.Vehicle Qualification: •Mileage: under 150,000 miles •Model year/production range: covered under CSP 21LE01 •Symptoms: brake-system warning lights, reduced braking performance, and internal malfunctions •DTCs: C1391, C1252, C1256, C1253 confirmed 3.Lack of Notification: Lexus indicates that owners were notified of this program starting May 2021. I never received any notice, despite my contact information being current with the DMV. 4.Denial of Repair: Despite the vehicle qualifying under all CSP 21LE01 criteria, Lexus informed me I am “not eligible” for the repair. This refusal directly contradicts the program’s published requirements. Safety Concern: This defect affects the brake system, a critical safety component. Denying the repair for a qualifying vehicle exposes the driver and others on the road to potential brake failure and increased risk of accident. If the brake booster/pump fails while driving, braking can become hard, delayed, or fail completely, greatly increasing the risk of accidents, collisions, injury, or death. Request: I am requesting that the National Highway Traffic Safety Administration investigate Lexus’ denial of a safety-related repair and compel the manufacturer to honor the repair coverage under CSP 21LE01 for my vehicle.