NHTSA Complaint #11269411 — 2018 CHRYSLER PACIFICA EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Complaint Details

ODI Number	11269411
Vehicle	2018 CHRYSLER PACIFICA
Component	EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Date of Incident	October 18, 2019
Date Filed	October 18, 2019
Mileage	14,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

THERE HAVE BEEN NO MAP UPDATES TO THE BUILT-IN GPS NAVIGATION SYSTEM IN TWO YEARS. WITH CONSTANTLY CHANGING ROADS, REGULAR MAP UPDATES ARE VITAL. THE LACK OF MAP UPDATES IS A DANGEROUS SAFETY ISSUE, AS THE BUILT-IN GPS NAVIGATION SYSTEM CANNOT BE RELIED UPON. I HAVE MONITORED THE OFFICIAL CHRYSLER SOURCE FOR MAP UPDATES, AND THERE HAVE BEEN NONE. NUMEROUS TELEPHONE CALLS TO CHRYSLER HAVE CONFIRMED THAT THERE ARE NO MAP UPDATES AVAILABLE, AND NO PREDICTION AS TO WHEN OR IF SUCH UPDATES WILL EVER BE AVAILABLE. *JS

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