NHTSA Complaint #11269252 — 2011 VOLKSWAGEN JETTA

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, IT ROLLED BACKWARDS. THE CONTACT STOPPED THE VEHICLE WITH THE EMERGENCY BRAKE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE KEY FELL OUT OF THE IGNITION WHEN THE VEHICLE WAS NOT IN PARK OR TURNED OFF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE CONTACT CALLED BOZZANI VOLKSWAGEN AT 626-967-6325 (LOCATED AT 528 S CITRUS AVE, COVINA, CA 91723) AND WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. ADDITIONALLY, IN 2017, WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE THAT STOPPED ABRUPTLY. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING INDICATOR ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION AND STRUCK HER CHEST ON THE STEERING WHEEL. THE CONTACT ALSO SUSTAINED NECK AND BACK INJURIES. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS DAMAGED, BUT NOT TOTALED. THE VEHICLE WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE CONTACT WAS PROVIDED A CASE NUMBER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.