NHTSA Complaint #11268927 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE SHIFTER LEVER CABLE BUSHING DETACHED FROM THE VEHICLE, PREVENTING THE VEHICLE FROM BEING PLACED INTO PARK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE CONTACT CALLED GROOVE FORD (10039 E ARAPAHOE RD, CENTENNIAL, CO 80112, 720-523-9154) AND WAS INFORMED THAT AN ENTIRELY NEW SHIFTER LEVER CABLE WAS NEEDED. THE CONTACT ALSO SPOKE WITH LARRY H. MILLER FORD LAKEWOOD (11595 6TH AVE, LAKEWOOD, CO 80215, 720-643-1545) AND WAS INFORMED TO CALL THE MANUFACTURER TO DISPUTE THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE MATTER AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.