NHTSA Complaint #11268920 — 2017 CHEVROLET EXPRESS

TL- THE CONTACT SENT THE COMPLAINT VIA EMAIL TO BE USED: ON 5/08/19 AFTER SEVERAL COMPLAINTS FROM OUR DRIVER THAT THE ELECTRICAL SYSTEM IN OUR 2017 EXPRESS CHEVY SHUTDOWN WHEN HITTING A BUMP OR SLAMMING THE DRIVER DOOR WE DECIDED IT WAS TIME TO GET IT CHECKED OUT VAN WAS NOT PURCHASED FROM AUTO NATION CHEVY IN LAKE WORTH FL,THIS DEALER WAS NOT ABLE TO LOCATE A PROBLEM THE SAME DESCRIBED PROBLEM CONTINUED TO PERSIST,WE DECIDED TO BRING THE VAN TO THE DEALER FROM WHOM IT WAS PURCHASED SCHUMACHER CHEVY IN NORTH PALM BEACH 05/13/19,UPON KEEPING THE VEHICLE FOR +/- A WEEK THIS DEALER CONCLUDED THAT THE FUSE CENTER ASSEMBLY WAS DEFECTIVE AND REPLACED VAN WAS RETURNED AND REMAINED PROBLEM FREE UNTIL LATE 6/2019 WHEN OUR DRIVER COMPLAINED THAT THE VAN WAS STARTING TO ACT UP AGAIN CONTACTED SCHUMACHER VIA TEXT TO LET THEM KNOW WE WERE HAVING RECURRING ISSUES ON 7/4/19. DURING THE DAYS PRIOR TO 7/4/19 OUR EMPLOYEE WHO DRIVES THE VAN WITH THE HELP OF OUR OTHER EMPLOYEE WHO WAS THE PASSENGER WAS ABLE TO RECORD WHAT GOES ON WHEN THE ELECTRICAL SYSTEM SHUTS DOWN 7/8/19 THE VAN SHUT DOWN ON INTERSTATE 95 AT A SPEED OF 65 MPH. .WHEN THE VAN SHUT DOWN AT THIS SPEED OUR DRIVER GOT SPIKED AND IN SLOWING DOWN BY STEPPING ON THE BRAKES CAUSED THE VAN TO JACKKNIFE AND SPIN TWICE HITTING THE CENTER MEDIAN WITH THE RIGHT REAR OF THE VAN TWO PEOPLE IN THE VAN WERE SAVED FROM INJURY VAN WAS TAKEN TO SCHUMACHER CHEVY THE NEXT DAY,WHEN THEY WERE NOT ABLE TO FIND THE PROBLEM AFTER A FEW DAYS I MADE THE DECISION TO TRIGGER THE LEMON LAW WITH GENERAL MOTORS TWO MONTHS OF INVESTIGATION BY GM PERSONNEL AND THEIR ENGINEERS THEY HAVE COME TO A CONCLUSION THAT THIS VAN IS NOT DEFECTIVE AND ARE UNWILLING TO ACCEPT ANY RESPONSIBILITY ARE NOW HAVING THE VAN REPAIRED AT THE BODY SHOP TO REPAIR THE RIGHT REAR DAMAGE. *LN *DT JB *TP