NHTSA Complaint #11268866 — 2011 BUICK REGAL
EXTERIOR LIGHTING issue reported to NHTSA
Complaint Details
| ODI Number | 11268866 |
| Vehicle | 2011 BUICK REGAL |
| Component | EXTERIOR LIGHTING |
| Date of Incident | |
| Date Filed | |
| Mileage | 20,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
MY WIFE'S XENON HID HEADLIGHT ASSEMBLIES BEGAN LEAKING DURING MODERATE TO HEAVY RAIN.THE RAIN SHORTED OUT THE BALLAST AND THE HEADLIGHT WENT BLACK. I REPLACED IT AND SOON AFTER, THE OTHER SIDE DID THE SAME. THE ASSEMBLIES GOT WORSE AND BEGAN FOGGING UP DURING WEATHER CHANGES. THEN, MORE BALLASTS WENT OUT. I WENT TO GM AND THEY SAID THE ASSEMBLIES ARE OUT OF PRODUCTION AND NO LONGER AVAILABLE! THIS IS NOT AN OLD CAR. I FOUND NOS UNITS ON EBAY AND OTHERS, AS WELL AS USED UNITS FROM WRECKED CARS, BUT THESE WERE FROM $300 TO $1,500 FOR EACH SIDE! I CHECKED ONLINE AND NOTED THAT THIS APPEARS TO BE A HUGE ISSUE THAT HAS HAUNTED MANY FOLKS AND GM IS NOT ADDRESSING IT. I HAD TO ORDER ANOTHER BALLAST TODAY, SO I'M ORDERING TWO. I ALSO FOUND SO-CALLED AFTERMARKET UNITS IN CHINA, BUT DURING INSPECTION I FOUND THEY WERE ACTUALLY MADE AT HELLA SPECIFICATIONS FOR GM IN SLOVINIA, BUT BEING SOLD AS AFTERMARKET IN CHINA FOR $700 A PAIR. THIS SEEMS TO BE A MAJOR ISSUE AND IF GM NO LONGER SUPPORTS A NEWER CAR, ONE IS FORCED TO BY ANOTHER CAR. I AM OUT QUITE A BIT OF MONEY WITH NO HELP FROM GM /BUICK WHATSOEVER. HOW CAN THIS BE ALLOWED? THIS ISSUE BEGAN IN 2015!
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