NHTSA Complaint #11268866 — 2011 BUICK REGAL

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11268866
Vehicle 2011 BUICK REGAL
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage 20,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

MY WIFE'S XENON HID HEADLIGHT ASSEMBLIES BEGAN LEAKING DURING MODERATE TO HEAVY RAIN.THE RAIN SHORTED OUT THE BALLAST AND THE HEADLIGHT WENT BLACK. I REPLACED IT AND SOON AFTER, THE OTHER SIDE DID THE SAME. THE ASSEMBLIES GOT WORSE AND BEGAN FOGGING UP DURING WEATHER CHANGES. THEN, MORE BALLASTS WENT OUT. I WENT TO GM AND THEY SAID THE ASSEMBLIES ARE OUT OF PRODUCTION AND NO LONGER AVAILABLE! THIS IS NOT AN OLD CAR. I FOUND NOS UNITS ON EBAY AND OTHERS, AS WELL AS USED UNITS FROM WRECKED CARS, BUT THESE WERE FROM $300 TO $1,500 FOR EACH SIDE! I CHECKED ONLINE AND NOTED THAT THIS APPEARS TO BE A HUGE ISSUE THAT HAS HAUNTED MANY FOLKS AND GM IS NOT ADDRESSING IT. I HAD TO ORDER ANOTHER BALLAST TODAY, SO I'M ORDERING TWO. I ALSO FOUND SO-CALLED AFTERMARKET UNITS IN CHINA, BUT DURING INSPECTION I FOUND THEY WERE ACTUALLY MADE AT HELLA SPECIFICATIONS FOR GM IN SLOVINIA, BUT BEING SOLD AS AFTERMARKET IN CHINA FOR $700 A PAIR. THIS SEEMS TO BE A MAJOR ISSUE AND IF GM NO LONGER SUPPORTS A NEWER CAR, ONE IS FORCED TO BY ANOTHER CAR. I AM OUT QUITE A BIT OF MONEY WITH NO HELP FROM GM /BUICK WHATSOEVER. HOW CAN THIS BE ALLOWED? THIS ISSUE BEGAN IN 2015!

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