NHTSA Complaint #11268837 — 2018 JEEP WRANGLER

OUR HIGH DEFROST SETTING ONLY WORKS ON THE CENTER 12" OF OUR JEEP WINDSHIELD. THE 1/3 ON BOTH SIDES, DRIVER SIDE AND PASSENGER SIDE ARE GETTING ZERO DEFROSTING AIR. MY BROTHERS 2019 AND HUNDREDS OF OTHER 2018 AND 2019 JEEPS ALSO HAVE THIS PROBLEM ACCORDING TO BLOGS. THE DEALERSHIP STATED THAT OUR DEFROST IS WORKING THE SAME AS OTHER NEW JEEPS ON THE LOT AND REFUSED TO ACKNOWLEDGE THE DANGEROUS DESIGN FLAW. I HAVE INSTALLED DUCT TAPE ON THE CENTER PORTION OF THE DEFROST VENT TO REDIRECT THE AIR TO THE DRIVERS AND PASSENGERS SIDE WINDSHIELD. I PLAN TO MAKE A PATIAL PERMINANT BLOCK FROM PLASTIC AND INSTALL IT TODAY. WE LIVE IN THE ROCKY MOUNTAINS AND THIS JEEP WOULD BE UNDRIVABLE IN THE WINTER WITHOUT DEFROST AIR FLOW AFTERMARKET REDIRECTION. ZERO DEFROST AIR HITS THE DRIVER AND PASSENGER SIDE WITHOUT THE AFTERMARKET FIX. JEEP OWNERS ARE IN REAL DANGER IF THEIR WINDSHEILD FOGS UP. WE TURNED ON OUR DEFROST TO HIGH HEAT AND AIRFLOW TO REMOVE ICE FROM AN ICE STORM A FEW DAYS AGO. ONLY THE CENTER 12-14" WERE MELTED.