NHTSA Complaint #11268504 — 2012 FORD FOCUS

MY 2012 MODEL YEAR FORD FOCUS HAS A DEFECTIVE TRANSMISSION THAT HAS FAILED THREE TIMES BEFORE. NOW IT HAS FAILED FOR THE FOURTH TIME. THEY SYMPTOM IS FAILURE TO ENGAGE IN DRIVE AND THE CAR WILL NOT MOVE FROM STOP. IT WILL SHUDDER VIOLENTLY WHEN SHIFTING GEAR. THIS IS UNSAFE BECAUSE IT WILL HAPPEN WHEN DRIVING IN TRAFFIC ON CITY STREETS OR ON THE HIGHWAY. NOW THAT THE TRANMISSION HAS FAILED AGAIN FOR THE FORTH TIME, FORD WILL NOT PAY FOR THE REPAIR FULLY (THEY WILL ONLY COVER $750) WHILE I HAVE TO PAY THE REMAINING $1700. SINCE THIS TRANSMISSION PROBLEM HAS BEEN OCCURING SINCE IN BOUGHT THE CAR NEW IN 2011, I SHOULD NOT BE REPONSIBLE FOR THE REPAIR. FURTHERMORE THIS IS A SAFETY ISSUE THAT SHOULD BE FIXED ONCE AN FOR ALL BY FORD. THEY SHOULD NOT BE ALLOWED TO WALK AWAY FROM THIS PROBLEM THAT IS LATENT IN THEIR PRODUCT. HISTORY: BOUGHT VEHICLE NEW MAY 13, 2011 FIRST REPAIR (CLUTCH REPLACEMENT) SEPTEMBER 28, 2012 SECOND REPAIR FEBRUARY 28, 2015 THIRD REPAIR JUNE 29, 2017 FOURTH FAILURE (DOCUMENTED BY THE DEALER) SEPTEMBER 30, 2019. FORD WILL NOT COVER THE FULL REPAIR COST. INSTEAD I HAVE TO PAY $1700. THE DEALER FILED A CLAIM FOR ME WITH FORD AS FORD WILL NOT SPEAK TO ME ABOUT THIS ISSUE. THEY ADVISE ME TO ONLY WORK THROUGH THE DEALER WHEN I CALL THEM ON THE PHONE. THE DEALER HAS SINCE FILED AN APPEAL FOR ME AND INCLUDED ALL THE DOCUMENTATION WITH THE FULL HISTORY OF MY VEHICLE SHOWNING ALL THE PREVIOUS TIMES THAT THEY REPAIRED IT FOR THE SAME PROBLEM. HOWEVER FORD STILLL DID NOT AGREE TO COVER THE COST. THEY SAID $750 IS ALL THEY CAN AUTHORIZE FOR THIS REPAIR. I DO NOT KNOW HOW THEY CAME UP WITH THIS AMOUNT. HOWEVER, AS I SAID ABOVE, I THINK THIS IS A LATENT PROBLEM THAT INHERENT TO THIS CAR AND NOT RELATED TO HOW THE CAR IS USED. THE FAILURE OCCURS EVERY TWO YEARS. ITS IS NOT SAFE TO BE OUT IN TRAFFIC BECAUSE IT ME, MY FAMILY OR OTHERS.