NHTSA Complaint #11268072 — 2019 KIA SORENTO

WITHIN ON WEEK OF PURCHASING MY NEW KIA SORENTO, I EXPERIENCED A WINDSHIELD CRACK THAT SPREAD QUICKLY ACROSS THE WINDSHIELD WITHIN 24 HOURS. THE WINDSHIELD SHOULD BE BUILT BETTER. I'VE NEVER HAD SUCH AN ISSUE WITH OTHER MAKES FROM PREVIOUS CARS. I HAD PURCHASED THE PLATINUM PROTECTION PLAN BUT WAS TOLD IT WOULD NOT COVER. I CALLED THE DEALERSHIP AT WHICH I PURCHASED THE CAR FOR HELP ONLY TO BE GIVEN THE RUN AROUND BEING TRANSFERRED TO MULTIPLE DEPARTMENTS. THE CRACK SPREAD FROM THE BOTTOM LEFT CORNER ACROSS THE MIDDLE OF THE WINDSHIELD IN MY LINE OF SIGHT MAKING IT DIFFICULT TO CLEARLY SEE. I HAD TO PAY MYSELF TO GET THE WINDSHIELD COMPLETELY REPLACED. I AM DISAPPOINTED IN THE QUALITY OF MY KIA AND THE SERVICE I HAVE RECEIVED.