NHTSA Complaint #11694686 — 2019 KIA SORENTO

My backup camera had a safety recall issued previously. In March of 2024 I received a letter from Kia notifying me of the recall related to this issue, and offered a remedy. I took the car in for inspection, but it was working at the time. Now in Oct of 2025 the backup camera starting getting moisture inside, and has completely failed. I contacted the Kia dealership that I purchased it from, and they told me to bring it in. When I did, the technician told me that it had been a bracket that was the recall issue, and it was repaired, in direct conflict with what my paperwork said. They refused to repair the backup camera for free. Please inform me of my recourse, as my backup camera does not work at all, and it is expensive to repair/