NHTSA Complaint #11267846 — 2010 VOLKSWAGEN JETTA

AIRBAG LIGHT WENT ON ABOUT TWO MONTHS AGO. I KNOW THAT MANY VWS, INCLUDING 2010 JETTAS LIKE MINE, WERE SUBJECT TO RECALL FOR CLOCK SPRING. I BELIEVE MY CAR SHOULD BE INCLUDED IN THAT RECALL AND THIS SHOULD BE FIXED FREE OF CHARGE BY VW. CALLED DEALERSHIP AND THEY SAID IT'S NOT AND THAT I'D HAVE TO PAY THE $125 DIAGNOSTIC FEE TO HAVE IT CHECKED OUT. HAVE READ MANY STORIES OF HOW YOU ARE RECEIVING MY COMPLAINTS FROM VW OWNERS ABOUT THIS PROBLEM. RECALL NEEDS TO BE EXPANDED. LIGHT IS ON ALL THE TIME. CALLED VW CUSTOMER CARE AND THEY COULD NOT HAVE BEEN LESS HELPFUL. CALLED YESTERDAY AND ASKED TO SPEAK WITH A SUPERVISOR. THEY SAID THERE NO SUPERVISOR WOULD BE AVAILABLE UNTIL THE FOLLOWING AFTERNOON. PLEASE EXPEDITE I'M VERY CONCERNED ABOUT MY SAFETY AND DRIVING THIS VEHICLE. HAVE BEEN LOYAL VW CUSTOMER SINCE 1998 BUT GIVEN THIS EXPERIENCE AND THE COMPANY'S RECENT ETHICAL MALFEASANCE, AM NOT SURPRISED THE COMPANY IS STRUGGLING TO STAY AFLOAT.