NHTSA Complaint #11267816 — 2018 TESLA MODEL 3

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11267816
Vehicle	2018 TESLA MODEL 3
Component	SERVICE BRAKES
Date of Incident	December 3, 2018
Date Filed	October 10, 2019
Mileage	500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

MY TESLA MODEL 3 HAS A DEFECT WITH AUTOPILOT SENSORS AND SOUND. WHEN ON AUTOPILOT (ADAPTIVE CRUISE CONTROL), THE SENSORS CAN SOMETIMES FREEZE UP AND OR FAIL, CAUSING AUTOPILOT TO CEASE FUNCTIONING AND ISSUE AN AUDIO ALERT. HOWEVER, SYSTEM SOUND (BLINKERS, NOTIFICATION ALERT SYSTEM) SOMETIMES FAILS, THUS PREVENTING THE AUTOPILOT FROM ALERTING THE DRIVER THAT IT WILL NO LONGER BE BREAKING AND OR STEERING. FOR EXAMPLE, I AM DRIVING USING THE AUTOPILOT CRUISE CONTROL, WHICH IS SUPPOSED TO STEER /BRAKE/ACCELERATE FOR ME AND INSTRUCTED TO KEEP EYES ON THE ROAD, HOWEVER, WHEN THE AUTOPILOT STOPS WORKING AS WELL AS THE AUDIO NOTIFICATION, THE DRIVER WILL NOT KNOW THAT IT HAS FAILED AND THE CAR NO LONGER BRAKES, THUS MAKING IT LIKELY TO HAVE A COLLISION. I HAVE RECORDED THE FLAWS AND DEFECTS AND HAVE IT ON VIDEO. THIS CAN HAPPEN ANYWHERE, ON HIGHWAY OR ON A REGULAR ROAD. TESLA HAS BEEN UNABLE TO FIX THE PROBLEM.

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