NHTSA Complaint #11267560 — 2016 TESLA MODEL S

MY CAR IS SUPPOSED TO CHARGE AT A RATE OF 120KW AT THE TESLA SUPERCHARGERS THROUGHOUT THE COUNTRY BUT TESLA HAS THROTTLED MY MAX POSSIBLE SPEED TO 93KW. THEY ARE SAYING THAT MY BATTERY IS DEFECTIVE AND HAS DEGREDATED TO A POINT OF WHICH IT CANNOT CHARGE AT FULL SPEEDS AND THE REDUCTION IN SPEED IS TO ENSURE MY CAR BATTERY WILL NOT BECOME FURTHER DAMAGED. THIS BATTERY CHARGING ISSUE OCCURRED PRIOR TO MY OWNERSHIP AND I WAS NOT TOLD ABOUT THIS WHEN PURCHASING MY USED TESLA FROM THE TESLA WEBSITE. I REQUESTED TESLA TO REPAIR MY BATTERY SO I CAN CHARGE AT THE FULL ADVERTISED SPEED BUT THEY ARE DECLINING ANY REPAIRS AND STATING THAT MY BATTERY IS WITHIN THE NORMAL OPERATING RANGE AND THIS SLOW DOWN WILL ONLY ADD A FEW EXTRA MINUTES TO EACH OF MY CHARGING SESSIONS. WHEN I'M TRAVELING THROUGHOUT THE COUNTRY AND TALKING TO OTHER OWNERS AT THE SUPERCHARGING STATIONS THEY ALL ARE ACHIEVING THE FULL CHARGING SPEED OF 120KW OR EVEN FASTER IN SOME CASES. MY CAR CURRENTLY HAS APPROX 58000 MILES AND THE BATTERY IS STILL COVERED UNDER TESLAS 8 YEAR UNLIMITED MILE WARRANTY.