NHTSA Complaint #11267252 — 2009 TOYOTA CAMRY

I TOOK MY CAR TO GET SERVICED AT A LOCAL OIL CHANGE PLACE IN JULY 2019. THEY NOTICED THAT MY ENGINE WAS CONSUMING OIL VERY RAPIDLY WHICH WASN'T NORMAL. LUCKILY FOR ME, THERE WAS A FORMER TOYOTA SERVICE TECHNICIAN WORKING THERE WHO RECALLED AN OIL CONSUMPTION ISSUE IMPACTING SOME TOYOTA BRANDS. THEY DID A LITTLE RESEARCH AND FOUND SOME INFORMATION ONLINE REGARDING A POTENTIAL RECALL OF THE IMPACTED VEHICLES. I WASN'T AWARE OF ANY TYPE OF ISSUE WITH MY CAR'S ENGINE OR A RECALL IN WHICH I COULD HAVE IT REMEDIED. THIS WAS THE FIRST TIME I WAS HEARING OF THE ISSUE. I TOOK THAT INFORMATION TO A LOCAL TOYOTA DEALER AND AFTER REVIEWING IT, THEY SAID "WE'RE SORRY SIR, BUT YOUR VEHICLE IS NO LONGER UNDER WARRANTY SO WE'RE NOT DOING ANYTHING." THEY CONTACTED CORPORATE AND THE RESPONSE WAS THE SAME. I CONTACTED CORPORATE AND THE RESPONSE WAS THE SAME AS WELL. I'M REALLY ANNOYED THAT TOYOTA NOTICED AN ISSUE WITH THEIR ENGINE'S CONSUMPTION OF OIL AND DIDN'T INFORM ME. I SPOKE WITH THE SERVICE MANAGER AT THE SAME DEALERSHIP AND HE SAID "YOUR CAR BASICALLY HAS STAGE 4 CANCER... THIS ISSUE WILL PERSIST AND EVENTUALLY YOUR CAR WILL DIE." THIS IS LITERALLY WHAT HE SAID. NOW I'M STUCK WITH A PAID-OFF TOYOTA THAT WILL EVENTUALLY DIE AS A RESULT OF TOYOTA'S NEGLIGENCE AND FAILURE TO INFORM ME OF AN ISSUE. THERE ONLY OPTION WAS TO SELL MY CAR WHICH JUST SEEMS VERY TELLING OF THE SITUATION AS A WHOLE. I WORK IN METRO ATLANTA SO AT ANY GIVEN TIME, MY CAR COULD JUST DIE WHILE I'M DOING 65MPH. AND TOYOTA COULD CARE LESS. THEY'RE HOPING TO WASH THEIR HANDS OF THE MATTER WHEN THEY SHOULD REALLY BE EMPLOYING COMMON SENSE PRACTICES. IF THERE WAS SOME TYPE OF RECALL OR ISSUE WITH MY CAR'S ENGINE AND I WAS AWARE, DO THEY REALLY THINK I WOULD HAVE TWIDDLED MY THUMBS AND DONE NOTHING? I SIMPLY WANT MY CAR FIXED ESPECIALLY SINCE I WAS NEVER AWARE OF ANY ISSUE.