NHTSA Complaint #11266991 — 2013 FORD TAURUS

TL* THE CONTACT'S HUSBAND OWNS A 2013 FORD TAURUS. WHEN THE DRIVER STARTED THE VEHICLE AND BEGAN TO PULL OUT OF THE DRIVEWAY, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. THE DRIVER STOPPED, TURNED OFF THE VEHICLE, AND WAITED A FEW MINUTES BEFORE RESTARTING THE VEHICLE. ONCE THE VEHICLE WAS RESTARTED, THE POWER STEERING RESUMED NORMAL OPERATION. THE CONTACT STATED THAT THE FAILURE OCCURRED MULTIPLE TIMES WHEN STARTING THE VEHICLE AND A FEW TIMES ONCE THE VEHICLE HAD BEEN DRIVEN FOR A FEW MINUTES. THE CONTACT CALLED MAGIC CITY FORD LINCOLN (LOCATED AT 809 WILLIAMS RD NE, ROANOKE, VA 24016, 540-345-0911) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED; HOWEVER, AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WITHIN A FEW DAYS WITH A CERTIFIED MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 123,619. *DT *TR