NHTSA Complaint #11266463 — 2016 FORD EXPLORER

MY VEHICLE INTERMITTENTLY DISPLAYED 'STEERING FAULT. SERVICE NOW' MESSAGE ON MY DASHBOARD. UNFORTUNATELY AT FIRST, I DIDN'T THINK MUCH OF IT SINCE IT HAPPENED SO INFREQUENTLY AND THE STEERING WASN'T TOO NOTICEABLE. HAD I KNOWN THEN WHAT I KNOW NOW, I WOULD HAVE RECORDED IT THE FIRST TIME IT OCCURRED. IT WASN'T UNTIL I HIT AROUND 25,000 MILES THAT THE STEERING WAS SLIGHTLY DIFFICULT. I WAS DRIVING THROUGH MY TOWN AND FOUND IT NOTICEABLY HARDER TO TURN THE STEERING WHEEL AROUND CORNERS. THE SAME WARNING APPEARED ON THE DASH, TO WHICH I SCHEDULED AN APPOINTMENT. WHEN I TOOK IT IN TO BE SERVICED FOR THE PREVIOUS RECALL, I REQUESTED FOR THEM TO LOOK INTO THE MESSAGE. TURNS OUT I HAVE A FAULTY EPAS IN MY VEHICLE, ESTIMATING AROUND $2,200 TO REPLACE. WHEN I CONTACTED FORD CUSTOMER SERVICE, THEY REVIEWED MY CASE AND DENIED ANY COVERAGE FOR THIS REPLACEMENT.