NHTSA Complaint #11266066 — 2013 JEEP GRAND CHEROKEE

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11266066
Vehicle	2013 JEEP GRAND CHEROKEE
Component	SEATS
Date of Incident	October 3, 2019
Date Filed	October 4, 2019
Mileage	71,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

ACTIVE HEAD REST DEPLOYED ON FRONT PASSENGER SIDE DUE TO FAILED PLASTIC TABS INSIDE THE HEADREST. WHEN IT DEPLOYS IT SHOOTS FORWARD AND CAN CAUSE SERIOUS HEAD INJURIES. THE DEPLOYMENT HAPPENED WHILE THE VEHICLE WAS IN MOTION. IT WAS A RANDOM DEPLOYMENT NOT CAUSED BY ANY IMPACT (THE DESIGN IS ACTUALLY TO DEPLOY WHEN THERE IS IMPACT) IN THIS CASE IT DEPLOYS DUE TO A DEFECT IN THE HOUSING OF THE PIN WHICH HOLDS THE HEADREST IN PLACE.

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