NHTSA Complaint #11265936 — 2016 KIA OPTIMA

TL* THE CONTACT OWNS A 2016 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V705000 (POWER TRAIN) AT GREENWAY KIA OF FRANKLIN (5026, 1413 MURFREESBORO RD, FRANKLIN, TN 37067, (615) 224-7973). THE DRIVESHAFT WAS REPLACED DURING THE REPAIR, BUT THE VEHICLE WAS LEAKING FLUID AFTERWARDS. THE CONTACT WAS INFORMED BY AN INDEPENDENT MECHANIC TO CALL THE DEALER BACK. THE DEALER STATED THAT THE WARRANTY FOR THE RECALL REPAIR WAS VALID FOR ONLY TWELVE MONTHS AND HAD EXPIRED. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER AND WAS PROVIDED A CASE NUMBER. THE MANUFACTURER STATED THAT THE DEALER WAS INDEPENDENTLY OWNED AND THEY WOULD NOT GET PAID TO PERFORM THE REPAIR; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE FAILURE MILEAGE WAS 53,323.