NHTSA Complaint #11265757 — 2008 FORD ESCAPE

RECEIVED RECALL LETTER, TOOK MY VEHICLE IN FOR THE SAFETY RECALL. THE FORD DEALER, SERVICE DEPT. SAID THAT THEY PERFORMED THE RECALL AND EVERYTHING IS GOOD TO GO. MY DAUGHTER WAS DRIVING THE CAR LAST WEEK AND WHILE DRIVING IT THE POWER STEERING WENT OUT. 10/02/2019 TODAY WE TOOK THE CAR BACK TO THE DEALERSHIP WHERE THE RECALL WAS DONE, AT FIRST THEY SAID IT WASN'T DONE AND WHEN WE PRODUCED OUR SERVICE SHEET, AND THEN THEY TRIED TO BACK TRACKED AND SAID OH YES WE DID, BUT WE DIDN'T REPLACE THE MODULE BECAUSE IT DIDN'T HAVE THE 'CODES'. THEY REFUSED TO ATTEND TO OUR CONCERN AND SAID THEY WERE NOT GOING TO LOOK AT IT OR PERFORM THE RECALL BECAUSE IT'S BEYOND THE TIME FRAME. MY ISSUE IS THEY DID NOT DO THE RECALL THE WAY IT WAS SUPPOSE TO PER RECALL DATES, MY DAUGHTER WAS DRIVING IT AT THE TIME AND WAS TRYING TO EXIT THE HIGHWAY.SHE WAS REALLY SHAKEN UP BY IT, THANK GOD SHE WAS NOT HIT BY ANOTHER VEHICLE BECAUSE SHE COULDN'T MAKE THE TURN WITH EXTREME USE OF HER ARMS. THEY ALSO SAID THAT THE THE RECALL ONLY IDENTIFIES VEHICLES MADE IN KANSAS CITY, SO YOURS MAY NOT BE AFFECTED, WE SAID OURS IS. BUT HE STILL DID NOT WANT TO FIX THE RECALL ON MY CAR. THE DEALERSHIP IS -ALL AMERICAN FORD, IN ONEONTA, ALABAMA. 35121