NHTSA Complaint #11265633 — 2015 SUBARU IMPREZA

AFTER TURNING THE STEERING SIGNIFICANTLY TO THE RIGHT (FULL LOCK IS NOT NECESSARY), THE CAR THEN *OFTEN* PULLS SIGNIFICANTLY TO THE LEFT. THE SAME THING *SOMETIMES* HAPPENS AFTER A LEFT TURN. AND, THE 'FLOATY' STEERING IS A LOSS OF ON-CENTER FEEL AND THE STEERING GENERALLY FEELS LIKE I'M DRIVING A 1970S ERA BIG-OLD-BUICK... ABSOLUTELY NO ROAD FEEL OR FEEDBACK. MY MECHANIC DIAGNOSED THIS PROBLEM AS A DEFECTIVE STEERING RACK -- A $2000 REPAIR. THEY ALSO SAID THAT THIS WAS THE SECOND TIME THEY HAD SEEN THIS PROBLEM IN A 2015 SUBARU IMPREZA WITHIN A MONTH! INDICATING THAT THIS IS A LARGER, SYSTEMIC PROBLEM WITH THE DESIGN OR PRODUCTION OF THE 2015 IMPREZA! THE DEALER HAS CONFIRMED THAT THE STEERING RACK IS DEFECTIVE AND DISCOUNTED THE REPAIR BY $1500. THIS IS AN EXCELLENT GOOD-WILL GESTURE, AND I ACCEPTED IT. HOWEVER, I REMAIN CONCERNED ABOUT THE SAFETY OF OTHER IMPREZA'S. IN PARTICULAR, MOST DRIVERS MAY NOT NOTICE THE PROBLEM AND IT MAY RESULT IN THEM DRIFTING FROM THEIR LANE OR OTHERWISE LOSING CONTROL OF THEIR VEHICLE.