NHTSA Complaint #11265584 — 2017 CHRYSLER PACIFICA

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE DOOR PUSH BUTTON FAILED TO OPEN THE DOOR FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE VEHICLE WAS SERVICED PER AN UNKNOWN RECALL. AFTERWARDS, THE VEHICLE FAILED TO START, THE STEERING WHEEL WAS DIFFICULT TO TURN, AND ALL THE WARNING INDICATORS TURNED ON AND OFF. THE FAILURE RECURRED TWICE. THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 19V348000 (ELECTRICAL SYSTEM). ON ANOTHER OCCASION, WHILE DRIVING, THE STEERING WHEEL SEIZED AND A WARNING INDICATOR ILLUMINATED, INDICATING TO PARK AND START ENGINE. THE ENGINE FAILED TO START. THE VEHICLE WAS TOWED TO LONE STAR CHRYSLER DODGE JEEP RAM (8811 INTERSTATE 35 ACCESS RD, SAN ANTONIO, TX 78211, (210) 828-1515) WHERE MULTIPLE INSPECTIONS WERE COMPLETED. THE CONTACT WAS UNAWARE OF THE DIAGNOSTIC RESULTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 63275357. THE APPROXIMATE FAILURE MILEAGE WAS 22,500.