NHTSA Complaint #11265446 — 2013 CHEVROLET MALIBU

BOTH THE TRANSMISSION AND ENGINE WENT OUT AT THE SAME TIME. I TOOK IT TO APPLE VALLEY MOTORS IN MARTINSBURG WV, A CHEVY DEALERSHIP. THEY CONTACTED THE THIRD PARTY WARRANTY COMPANY (PORTFOLIO) AND THEY MADE THE DEALERSHIP REPLACE THE TRANSMISSION WITH A JUNKYARD TRANSMISSION. BUT WHEN I TOOK IT IN THE CHECK ENGINE LIGHT WAS ON AND I ASSUMED THAT IT WAS ON BECAUSE OF THE TRANSMISSION. BUT ALSO ASSUMED THAT BECAUSE IT WAS A DEALERSHIP WITH SPECIAL TRAINED TECHNICIANS THAT THEY WOULD CHECK ALL THE CODES AND CLEAR THEM BEFORE THEY RETURNED THE VEHICLE TO ME. WELL THEY DIDN'T AND THE CHECK ENGINE LIGHT WAS STILL ON WHEN I PICKED IT UP BUT THOUGHT MAYBE I HAD TO DRIVE IT A COUPLE MILES TO RESET THE LIGHT. WELL THE LIGHT DID GO OUT BUT CAME BACK ON ABOUT A WEEK LATER AND WHEN I TOOK IT BACK TO THE DEALER THEY CALLED THE WARRANTY COMPANY AND THEY SAID THAT BECAUSE NOW THAT THE EXTENDED WARRANTY THAT I HAD, EXPIRED 8 DAYS PRIOR THAT THERE IS NOTHING THEY CAN DO. I CALLED BOTH GM AND CHEVY AND EXPLAINED THE SITUATION AND NEITHER ONE WILL ASSIST ME WITH THE PROBLEM ONLY BECAUSE THE POWER TRAIN WARRANTY EXPIRED EVEN THOUGH I HAVE LESS THAN A 100K ON IT. THEY GAVE ME A CASE NUMBER BUT IN THE END THEY SAID THERE IS NOTHING THEY CAN DO. NO WAY SHOULD BOTH THE ENGINE AND TRANSMISSION GO BAD AT THE SAME TIME ESPECIALLY WITH LESS THAN 100K ON IT. THIS IS IN ADDITION TO ANOTHER COMPLAINT THAT I JUST FILED WITH YOU REGARDING THE CAR LOOSING ALL POWER WHILE I AM DRIVING. THAT PROBLEM HAPPENED ON BOTH THE HIGHWAY AT OVER 70 MPH AND IN THE CITY AT SLOWER SPEEDS. IN ADDITION TO THE TRANSMISSION AND ENGINE GOING OU, 30 DAYS PRIOR THE HYDROLIC TRANSMISSION LINES BLEW OUT WHILE I WAS ON THE HIGHWAY AND I HAD TO HAVE IT TOWED AND IT COST ME ABOUT 900.00 OUT OF POCKET BECAUSE IT WAS WAS NOT COVERED BY THE WARRANTY.