NHTSA Complaint #11685459 — 2013 CHEVROLET MALIBU

GM reclassified a known safety defect affecting over 300,000 vehicles as a “special coverage campaign” instead of a recall. This has allowed them to deny timely repairs and loaner vehicles, leaving owners without safe transportation.I have been without my vehicle since August 2021. I began actively trying to repair it again in June 2025, and the dealer has had it for the past week with no resolution. Both Benton Chevrolet and Gwatney Chevrolet in Arkansas have refused to coordinate a loaner despite GM’s ability to authorize one. My family is displaced, and this is a safety hazard.GM Case #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)