NHTSA Complaint #11259106 — 2013 JEEP GRAND CHEROKEE

WHILE I WAS WIPING DOWN THE DRIVER SIDE ACTIVE-HEADREST IT DEPLOYED ON IT'S OWN AS IF THE VEHICLE WAS IN AN ACCIDENT. THE CAR WAS OFF AND PARKED ON MY DRIVEWAY WITH THE TRANSMISSION IN PARK, I WAS CLEANING THE INSIDE OF THE CAR WHEN IT HAPPENED. THE PART IN QUESTION IS THE DRIVER SIDE ACTIVE HEAD-REST. I WAS TOLD BY THE TECHNICIAN AT THE DEALERSHIP THAT HE HAD SEEN 5 OF THESE AND IT HAPPENED BECAUSE THE PLASTIC CLIP THAT HOLDS THE HEADREST IN PLACE HAD DETERIORATED AND BROKE. I WAS TOLD BY THE DEALERSHIP THAT THERE ARE NO RECALLS FOR THIS AND TO CALL FCA TO FILE A CLAIM TO SEE IF THEY WOULD COVER THE COST OF THE REPAIR WHICH I DID. FCA TOLD ME IF I FIXED IT BEFORE THEY LOOK AT IT THEY WON'T PAY FOR THE REPAIR. FCA INFORMED ME THAT SOMEONE WOULD CALL ME TO SET UP A TIME AND LOCATION TO LOOK AT MY CAR IN 2 TO 4 WEEKS. IN THE MEANTIME THEY SAID TO DRIVE IT AS IS WITH NO CONCERN FOR MY SAFETY. THIS IS OBVIOUSLY A SERIOUS SAFETY ISSUE AND IF IT HAD HAPPENED WHILE I WAS DRIVING SOMEONE COULD HAVE BEEN KILLED.