NHTSA Complaint #11259031 — 2007 MERCURY MILAN

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT SHIFT PAST 4 RPMS. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE JERKED AND SHOOK WHILE ACCELERATING. THE CONTACT ALSO STATED THAT THE VEHICLE SHUT OFF WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE, TRACTION CONTROL, AND TRANSMISSION WARNING INDICATORS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH GOSCH FORD HEMET (150 CARRIAGE CIR, HEMET, CA 92545, 951-396-7250) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT INFORMED THE DEALER THAT SHE DISCOVERED MANUFACTURER RECALL NUMBER: 13N03, WHICH WAS A FREE REPAIR FORD OFFERED ITS CUSTOMERS WITH DEFECTIVE THROTTLE BODIES. THE DEALER INFORMED THE CONTACT THAT THEY WERE UNAWARE OF THE RECALL AND REFERRED HER TO THE MANUFACTURER. WHEN THE CONTACT SPOKE WITH THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THEY WERE AWARE OF THIS PARTICULAR RECALL; HOWEVER, HER VEHICLE WAS OUT OF WARRANTY AND WAS NO LONGER ENTITLED TO THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,000.