NHTSA Complaint #11258621 — 2013 LINCOLN MKS

TL* THE CONTACT OWNS A 2013 LINCOLN MKS. WHEN THE VEHICLE WAS STARTED, THE CONTACT HEARD A TAPPING SOUND COMING FROM THE ENGINE. THE NOISE WORSENED OVER TIME. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO HINES PARK LINCOLN (40601 ANN ARBOR RD, PLYMOUTH, MI 48170, (734) 453-2424) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN AND OTHER RELATED COMPONENTS NEEDED TO BE REPLACED. THE CONTACT WAS GIVEN AN INITIAL ESTIMATE OF $1,800; HOWEVER, THE DEALER FORGOT TO CHARGE THE CONTACT FOR AN UNKNOWN PART. THE TOTAL WAS UPDATED TO $2,300. THE VEHICLE WAS REPAIRED AT THE DEALER. UPON RESEARCHING THE MECHANIC'S NOTES, THE CONTACT DISCOVERED THAT THE MOTOR MOUNT WAS DAMAGED WHILE IT WAS BEING REPAIRED. THE CONTACT WAS NEVER INFORMED OF THE DAMAGE. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND OFFERED A $500 DISCOUNT FOR THE REPAIR. THE REPRESENTATIVE ALSO RECOMMENDED THAT THE CONTACT FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 72,500. *DT*JB