NHTSA Complaint #11258568 — 2017 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11258568
Vehicle	2017 FORD ESCAPE
Component	STEERING
Date of Incident	September 27, 2019
Date Filed	September 27, 2019
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

I WAS DRIVING TO WORK THIS AM AND A SENSOR LIGHT CAME ON:STEERING:ELECTRIC POWER ASSIST SYSTEM. SECONDS AFTER THE LIGHT CAME ON, I FELT MY STEERING WHEEL LOSE POWER AND WHEN I HAD TO TURN I CAME CLOSE TO STEERING INTO THE OTHER LANE WHILE TURNING RIGHT AT THE STOPLIGHT ON A CITY STREET. I HAD TO TURN TWO MORE TIMES TO GET TO MY DESTINATION. WHEN I PARKED THE CAR I TURNED THE ENGINE OFF AND RESTARTED THE VEHICLE. THE POWER WAS BACK ON ON THE STEERING WHEEL. I HAVE NOT TRIED DRIVING THE VEHICLE AS I AM AT WORK. VERY FRIGHTENING EXPERIENCE. I AM NOT ABLE TO SEE A MECHANIC AT THE FORD DEALERSHIP UNTIL MONDAY AND AM NERVOUS TO DRIVE THE CAR UNTIL THEN.

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