NHTSA Complaint #11258428 — 2018 VOLKSWAGEN PASSAT

I HAD REPORTED THE ISSUE TO VW VERBALLY AND SERVICE DEPARTMENT BASICALLY ADVISED I WILL HAVE TO PLACE IT ON THE MACHINE TO RUN A DIAGNOSTIC TEST THAT IS NOT COVERED. I DID NOT HAVE THE FUNDS BUT THEY SAID IF IT HAPPENED AGAIN LET THEM KNOW. IT DID SEVERAL OCCASIONS AFTER THAT ALL THE WAY UP UNTIL 3 DAYS AGO AS OF 09.26.19. IT IS KINDA HARD TO REPORT THINGS TO WEST BROAD VOLKSWAGEN SERVICE DEPARTMENT WHEN THEY ARE RUDE AND UNFRIENDLY AND MAKE A CUSTOMER UNCOMFORTABLE. I LIKE ONLY SPEAKING TO MR. FRANK IN SALES WHEN I HAVE AN ISSUE BECAUSE HE GOES OVER AND BEYOND. IF IT WASN'T FOR HIM I WOULD BE VERY UNCOMFORTABLE ASKING OR GOING TO THAT DEPARTMENT. WHEN TRYING TO BACK UP THE CAMERA DOESN'T COME ON IT TAKES A WHILE OR IT BLANKS OUT AT TIMES. ALSO WHEN PULLING OFF MY VEHICLE IS SLOW ALSO ADVISED THAT. I HAD A LOANER CAR AND IT DROVE BETTER. MINES HAS A LOT OF NOISES AND SOUNDS.