NHTSA Complaint #11258335 — 2012 VOLVO XC60

I HAVE A 2012 VOLVO XC60 WITH AN ADHESIVE FAILURE AT THE TOP OF THE WINDSHIELD THAT IS APPARENTLY CAUSED BY A MANUFACTURING DEFECT THAT VOLVO HAS YET TO TAKE RESPONSIBILITY FOR REPAIRING AT THEIR DEALERSHIPS. THIS IS A SAFETY HAZARD. ACCORDING TO VOLVO: "THE WINDSHIELD IS ONE OF THE MOST IMPORTANT PARTS OF THE CAR. NOT ONLY DOES IT ENSURE AN UNDISTORTED VIEW ' IT ALSO IS A CRITICAL STRUCTURAL COMPONENT OF THE VEHICLE. THAT MEANS THE INSTALLATION PROCESS FOR WINDSHIELD REPLACEMENT HAS TO BE EXACT AND PERFORMED USING ONLY VOLVO GENUINE GLASS IN ORDER TO RETAIN THE ORIGINAL PROPERTIES. THE WINDSHIELD IS IMPORTANT TO THE STRUCTURAL INTEGRITY OF THE VEHICLE AND ALSO INTERACTS WITH MANY VOLVO SAFETY SYSTEMS. THE ONLY WAY TO PRESERVE PERFORMANCE AND GUARANTEE SAFETY IS TO INSTALL VOLVO GENUINE WINDSHIELDS. USING VOLVO-SPECIFIED ADHESIVES WILL BOND THE WINDSHIELD TO THE SAME STRENGTH AS WHEN ASSEMBLED IN THE FACTORY. IT'S IMPORTANT THE BOND HAS THE RIGHT STRENGTH FOR THE FUNCTION OF THE PASSENGER AIRBAG WHICH IS DESIGNED TO USE THE WINDSHIELD AS A SUPPORT WHEN DEPLOYED." HTTPS://WWW.VOLVOTECHINFO.COM/SITECONTENT/CERTIFIEDCOLLISION/FACTSHEETVOLVOGENUINEWINDSHIELD011419-FINAL.PDF I HAVE BEEN REFERRED TO AN AUTO GLASS SHOP BY THE VOLVO DEALERSHIP FOR REPAIR AND WAS TOLD BY THAT SHOP THAT THERE IS NO AFTER MARKET PART SO THE PART FROM VOLVO IS OVER $700.00 AND THAT I WOULD NEED TO BE PREPARED TO PAY FOR THAT PART SHOULD THE GLASS SHATTER UPON REMOVAL. *TR