NHTSA Complaint #11258054 — 2019 GMC YUKON XL

TL* THE CONTACT OWNS A 2019 GMC YUKON XL. WHILE DRIVING APPROXIMATELY 70 MPH, THE BRAKES LOST POWER WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND WAS TURNED OFF. THE CONTACT STATED THAT SMOKE WAS POURING OUT FROM UNDER THE HOOD. THE POLICE WERE CALLED, BUT THE CONTACT WAS UNSURE IF A REPORT WAS FILED. THERE WERE NO FLAMES. THE VEHICLE WAS TOWED TO BOB HUFF CHEVROLET BUICK GMC (888-581-8957, LOCATED AT 925 E MAIN ST, WYTHEVILLE, VA 24382) WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES WERE CUT. THE BRAKE LINES WERE REPLACED, BUT THE FAILURE RECURRED TWENTY DAYS LATER WHILE THE CONTACT WAS DRIVING OUT OF HER GARAGE. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES WERE CUT AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CASE WAS REFERRED TO A SENIOR ADVISER. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.