NHTSA Complaint #11714859 — 2019 GMC YUKON XL

I suddenly noticed a noise coming from the engine that sounded like a noisy lifter and stopped using the car after hearing it. The next day I called Circle Chevrolet to check and verify if they could check the car and do any work required under the CPO Warranty. They advised that they could since they were part of the GM Family and could do any work required under the CPO Warranty. I then arranged to have the car towed to Circle Chevrolet to prevent any further damage, that was on Oct 20, 2025. The CPO Warranty was due to expire on Oct 27, 2025 due to time, not mileage. The dealership advised that the vehicle would need to be examined by one of only 3 qualified mechanics in their shop who could do this evaluation and determination if the issue(s) were covered under the CPO Warranty and it would be about 3 days before they could have one of their 3 qualified technicians check the car. The Service Adviser called me back on October 22nd, 2025, and advised that Cylinder 5 had noisy lifters and that they would be changing out the engine with a newly rebuilt engine, all under the CPO Warranty. The Service Adviser said it would take 3-5 days to get the replacement engine in and then about 2-3 days to replace the engine. However, less then 24 hours after getting my car back, the check engine light came on, which was not on when I had the car towed to the dealer. They said the catalytic converter needed to be replaced and said it would be ~$6000. They refused to cover the replacement even though the catalytic converter was damaged due to a combination of the engine problem/defect and the testing and installation work performed by the dealer. I reached out to the dealer and GMC and they refused to address the issue and would not provide an itemized estimate to replace the catalytic converter and refused to return my phone calls I made to both the Service Adviser and Service Manager. The GMC representative I spoke to refused to address the issue as well.