NHTSA Complaint #11258047 — 2013 SUBARU LEGACY

TL* THE CONTACT OWNS A 2013 SUBARU LEGACY. THE CONTACT TOOK THE VEHICLE TO BE SERVICED AT HEUBERGER SUBARU (1080 MOTOR CITY DR, COLORADO SPRINGS, CO 80905, 719-475-1920) FOR TRANSMISSION FAILURE. INITIALLY, THE DEALER WOULD NOT COVER THE COST OF THE REPAIR DUE TO THE WARRANTY EXPIRING; HOWEVER, THE MANUFACTURER WAS NOTIFIED AND ULTIMATELY AGREED TO SERVICE THE VEHICLE UNDER WARRANTY. SINCE THEN, THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER FOR NEARLY TWO MONTHS. THE DEALER INFORMED THE CONTACT THAT THE ECU UNIT AND GEAR SHIFTER WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER STATED THAT THE REPAIR WOULD COST $1,900. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V297000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,128.