NHTSA Complaint #11257748 — 2013 FORD TAURUS STEERING

Complaint Details

ODI Number	11257748
Vehicle	2013 FORD TAURUS
Component	STEERING
Date of Incident	October 2, 2018
Date Filed	September 24, 2019
Mileage	57,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WHILE DRIVING, THE POWER STEERING DIAGNOSTIC TROUBLE CODES (DTC) CAME ON MY DASH BOARD AND THE CAR WAS ALMOST UNBEARABLE TO STEER. I TRIED TO DRIVE THE CAR TO A SHOP, THE CAR REVERTED TO MANUAL STEERING AND EVENTUALLY WHEN I TURNED IT OFF IN THE PARKING LOT NEXT TO THE SHOP, IT DIED AND WOULD NOT START. I HAD TO HAVE IT TOWED TO THE NEAREST REPAIR SHOP WHERE THEY REPLACED THE ENTIRE ELECTRONIC STEERING GEAR ASSEMBLY MODULE. THIS WAS A SAFETY HAZARD AS I WAS IN THE MIDDLE OF DRIVING ON THE HIGHWAY WHILE IT HAPPENED.

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