NHTSA Complaint #11257706 — 2019 CHRYSLER PACIFICA

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11257706
Vehicle	2019 CHRYSLER PACIFICA
Component	VISIBILITY/WIPER
Date of Incident	June 13, 2019
Date Filed	September 24, 2019
Mileage	2,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

IN JUNE, MY WINDSHIELD CRACKED WHILE STATIONARY AND WAS DETERMINED BY CHRYSLER TO BE DEFECTIVE GLASS. THIS IS COVERED UNDER MY WARRANTY. IT HAS BEEN ALMOST 4 MONTHS AND IT HAS NOT BEEN REPLACED PER THE WARRANTY. CHRYSLER CLAIMS THE WINDSHIELD IS ON A NATIONAL BACK ORDER WITH NO ESTIMATED TIME OF ARRIVAL. A CRACKED WINDSHIELD IS A SAFETY HAZARD AS IT IMPEDES MY VISIBILITY. CHRYSLER HAS NOT OFFERED ANY ALTERNATIVE OPTIONS, ONLY TO WAIT. CUSTOMER SERVICE HAS BEEN SLOW TO RESPOND AND RUDE. DEFECTIVE GLASS SEEMS TO BE A COMMON PROBLEM AMONG CHRYSLER PACIFICAS, AS WELL AS AN INABILITY TO FULFILL THE WARRANTY. PLEASE INVESTIGATE.

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