NHTSA Complaint #11257350 — 2013 VOLKSWAGEN GOLF

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11257350
Vehicle	2013 VOLKSWAGEN GOLF
Component	AIR BAGS
Date of Incident	August 21, 2019
Date Filed	September 23, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN GOLF. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT NOTIFIED THE MANUFACTURER AND WAS INFORMED TO TAKE THE VEHICLE TO A LOCAL VOLKSWAGEN DEALER FOR SERVICE. THE CONTACT SPOKE WITH SUNNYVALE VOLKSWAGEN (1025 E EL CAMINO REAL, SUNNYVALE, CA 94087, 408-739-7321) AND WAS INFORMED THAT DIAGNOSTIC TESTING WAS NEEDED. THE CONTACT REFUSED TO PAY FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

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